Fraud Prevention FAQs: Protect Yourself & Your Finances

Fraudsters have been known to impersonate employees with financial institutions, utility companies, technology firms, law enforcement and more to gain access to your credentials and/or request a money transfer. They will often use pressure tactics filled with a sense of urgency, as well.

• Do not provide any personal information.
• If the request is coming from someone you know, reach out to them directly at a known contact number to confirm its legitimacy.
• Do not reply to the email, click on any links or call any numbers listed in it.
• If it is not legitimate, delete the email and block the sender.

To enroll in Alerts in Busey eBank:

To learn more about Busey eBank, visit our FAQ page.

• Avoid conducting financial transactions on public, potentially unsecure Wi-Fi networks. Scammers have been known to hijack personal information through public wireless internet networks. When possible, handle online financial matters at home, where your network is secure from unwanted intrusion.
• Back up your data. Protect the data on your devices by copying files to an external hard drive or uploading it to cloud storage. If there is company information on your device, make sure this is approved by your employer.
• Utilize multi-factor authentication. Multi-factor authentication can prevent scammers from accessing your accounts. However, multi-factor authentication is only for you—be sure to never relay multi-factor authentication codes or PINs over the phone as Busey, or any of our associates, will never request this information from you. Change passwords immediately if you have reason to believe it was compromised. Enable alerts on your accounts.
• Update security software on your devices. On most devices, you can set your security software to update automatically to ensure maximum protection.
• Ensure browser security. If submitting financial information on a website, look for an indicator that the web address you’re using is encrypted. Secure websites usually have a padlock or key icon at the top or bottom of the browser. You can also check that the web address begins with “https,” which indicates that a particular webpage is secure.

If your cards or checks were lost or stolen, visit a local Service Center or contact Busey’s Customer Care team immediately to report the loss. You can also turn off your debit card from your eBank dashboard, scroll down the page to view the Card Management section and select the card you want to turn off. Turn the card off by clicking the slider bar.

If you notice unauthorized activity on your account(s) that was not performed by you or an authorized user, visit a local Service Center, reach out to your Relationship Manager or Busey’s Customer Care team immediately.

Yes, monitoring your credit report can help detect warning signs of identity theft, including errors, suspicious activity and accounts or addresses that you do not recognize. Visit annualcreditreport.com to request your free credit reports.

If you think you’ve been the victim of identity theft, you should place a fraud alert on your file online or by mail with the credit reporting companies—Equifax, Experian and TransUnion—as soon as possible. More information on how to do so can be found at annualcreditreport.com.

Placing a fraud alert does not affect your credit score. It alerts creditors that you have been a victim of fraud and that they should take extra steps before extending new credit in your name. These extra steps may slow down the approval process for new credit.

Busey is committed to protecting our customers against fraud and takes every precaution when it comes to securing their personal information. This is especially challenging as technology progresses and the most common tactics of financial scammers become increasingly complex, but our team of experts strives to stay on top of the latest trends in fraud in order to keep you safe and informed.

To learn more, please visit our Bank Safely | Fraud Prevention Toolkit. This comprehensive guide that covers essential fraud topics such as wire fraud prevention, phishing scams, tax fraud, business fraud prevention, cybersecurity, identity theft, check fraud, card fraud, and card breach.

Additionally, to stay updated and informed on protecting yourself from fraudulent activity, you can subscribe to our Money Matters blog. Here, we regularly share tools and resources to help keep you, your family, and your financial future safe.