Debit Card FAQs
How can I activate my Busey Debit Card?
There are different options available to customers for activating new cards that they receive from Busey.
- By phone by calling 800.672.8739, option 3
- For security purposes, you may be prompted to validate the last 4-digits of your Tax ID plus the CVV number on the back of the card.
- In person at their local Busey Service Center during lobby hours
- ATM – must be a Busey owned ATM
- eBank and the Busey Mobile App under Card Management
How do I change my Busey Debit Mastercard® PIN?
You can reset your Busey Debit Mastercard® PIN in any one of the following ways:
- Visit or call a nearby Busey service center to have an associate reset your PIN for you.
- If you already know your PIN, you can change the PIN at an ATM.
Why has my debit card transaction been rejected?
- Debit card transactions can be rejected for many reasons, including suspected fraud, insufficient account funds, rules you've set up for your debit card usage, etc. You can review your accounts and card rules in eBank, or contact Busey for more information about specific transactions. Please note, on January 2, 2025 Busey's Overdraft Advantage® program is being updated. This update means that any transaction made with your debit card that exceeds your Available Balance (meaning it would cause your account to be overdrawn) will be declined.
My debit card has been lost/stolen. Can I turn off the card online?
Yes, you can! From your eBank dashboard, scroll down the page to view the Card Management section and select the card you want to turn off. Turn the card off by clicking the slider bar.
Can I increase the spending limits on my Busey debit card?
Contact Busey directly to increase the spending limits on your debit card.
My card is expiring. What do I need to do?
You may continue to use your debit card through the month of expiration. You will receive a replacement card in the mail halfway through the expiration month. Your card number and PIN will remain the same, though your card's three-digit CVV number and expiration date will change. Please follow the card mailer instructions to activate your card as soon as it arrives.
Please note, if you have recently moved you may need to update your address with Busey so there are no disruptions with the reissue of your debit card.
I will be traveling soon and want to ensure that my debit card does not get blocked while traveling. How can I alert Busey that I will be traveling?
For online users:
- Log in to eBank
- Click on the three horizontal dots to unfold the additional Card Management options
- Select Travel Notices
For Busey Mobile App users:
- Click on the airplane icon to enter your travel information
If you do not have access to eBank, please contact Busey directly to ensure access to your funds while traveling.
A contactless payment is a payment transaction that does not require physical contact between a payment card and point-of-sale (POS) terminal. When a contactless (dual interface) chip card, mobile phone, or wearable device is held close to the terminal (less than 1-2 inches away), payment account information is transmitted wirelessly, over radio frequency (RF).
How safe are contactless cards?
Contactless cards are safe, highly secured with encryption and have the same protection as EMV chip cards. Transactions are cryptographically secure and generate a unique code for each transaction. This allows issuers to automatically detect and reject any attempt to use the same transaction information more than once. Personal information such as the cardholder’s name cannot be read.
Where can a contactless card be used?
A contactless card can be used anywhere that accepts card payments. To use the contactless feature, look for the antenna icon or the word “TAP” on the terminal. If the terminal or ATM does not support contactless, insert your card as usual to use the chip, or on older terminals, swipe it to use the magnetic strip. Contactless cards can also be used to make purchases online or by phone in the same way you do today.
When will I receive a contactless card?
Contactless cards will be reissued to current Busey debit cardholders based on the expiration date of the current card.
When cards are reissued at expiration, will the new contactless card have a new card number?
No. The Busey debit card number stays the same, but the CVV and expiration date will be updated.
Does the card information need to be updated for recurring payments?
Yes. Because the CVV on the back of the card and the expiration date were changed, it is recommended that the debit card information be updated with the merchant so the payment will not be declined.
Can I dispute a debit card transactions?
Yes. If there is an unauthorized debit card transaction on your account please contact Busey to complete the dispute. If there is an authorized transactions you wish to dispute, please contact the merchant directly.