Hurricane Milton Support

We are pleased to report that Busey reopened all Florida locations on Tuesday, October 15, 2024. This includes Cape Coral, Red Cedar/Fort Myers, Summerlin/Fort Myers and North Port.

Thank you for your patience as we worked to restore service for our Florida customers!

If you need assistance, please visit your local service center or contact our Customer Care team from 8:30 a.m. to 7 p.m. ET Monday through Friday and from 9 a.m. to 1 p.m. ET Saturdays.
 
Chat: Click on the "How Can We Help You" feature in the bottom right corner of your screen
Phone: 800.672.8739
 
 
 







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Resources and Frequently Asked Questions


Service Center Location Status ATM Status
Cape Coral
2524 Del Prado Blvd.
 OPEN N/A
Fort Myers/Summerlin
7980 Summerlin Lakes Dr.
 OPEN
OPEN
North Port
14803 Tamiami Trail
OPEN OPEN
Fort Myers/Red Cedar - Busey Wealth Management
5246 Red Cedar Dr. Suite 101
 OPEN N/A
For more information about each location, please visit our Locations Page.
As a reminder, Busey offers multiple ways to access your account information safely and securely:
  • Call the Anytime Line at 1.800.67BUSEY (1.800.672.8739) to access our telephone banking system.
  • Access your accounts online, make mobile deposits and manage account transactions by logging into eBank at busey.com, or through the Busey – Mobile app.
  • In the Busey - Mobile app, use Zelle® to send money directly between almost any bank or credit union account in the U.S. for fast, safe and easy payments.
  • With your Busey debit card, you have surcharge-free access to any ATM in the MoneyPass® network and surcharge-free cash withdrawals at Publix through Presto! Network ATMs.
Fraudsters will use this disaster to take advantage of those most vulnerable. Here are some tips to keep your personal and financial information safe:

  • Do not divulge your bank or credit card numbers or other personal information over the phone unless you initiated the conversation with the other party and you know that it’s reputable.
  • Be on guard against imposters who contact you claiming to be government employees or volunteers and who ask for personal financial information or money.
  • Watch out for fraudulent texts and calls from people falsely claiming to represent government agencies. Ensure your information is coming from the right source by directly visiting the accurate website, and calling official phone numbers. Do not click on links in text messages or emails.
    • Visit https://www.disasterassistance.gov/ to learn more about federal assistance for survivors of natural disasters. You also can call the Federal Emergency Management Agency at 1.800.621.FEMA (1.800.621.3362).
  • Reject offers to cash a check for someone else. It may turn out that the check is fraudulent.
  • Be careful before accepting unsolicited offers of repairs or other assistance.

Watch Out For These Common Weather Related Scams
 
  • Fraudulent insurance adjusters coming to your home
  • Fraudulent/Unlicensed contractors offering repair services
  • Clean up crews/contractors asking to be paid up front
  • Individuals posing as state or federal authorities offering relief packages (collecting personal information). 
  • Rental listing scams
  • Charity scams
  • Price gouging
 
Other Helpful Resource Websites


Visit our Money Matters blog for resources, information and advice on how to keep your sensitive information safe and secure.
If your debit or credit card has been lost, you can turn the card off from your eBank. Log in, then access the eBank dashboard. Scroll down to view the Card Management section and select the card you’d like to turn off. You can also call Busey's Customer Care team at 800.672.8739 for assistance.

Busey will be waiving and/or refunding the following fees from October 8, 2024 through October 22, 2024:

  • Debit Card Replacement Fees
  • ATM Foreign Transaction Fees (charged for out-of-network ATM use)
  • Incoming and Outgoing Wire Transfer Fees (excludes Bottomline transactions)
  • Late Fees on Busey Mortgage, Busey Retail Loan and Busey Commercial Loan Payments
Credit bureau reporting for any past due mortgage/retail loan payments will be assigned a Natural Disaster code. This will identify to all credit agencies that the loan holder was impacted due to a natural disaster and should prevent the past due payment from negatively impacting the loan holder's credit score.


















Thank you and stay safe!