Busey Releases 2019-2020 State of the Customer Report

We’re pleased to announce Busey’s 2019-2020 State of the Customer Report is now available! The instrumental feedback of our customers is essential in helping Busey provide the services you need when you need them.

Since 2019, we’ve heard from nearly 17,445 customers and used that insight to shape our servicing model. This year has tested our Pillars—associates, customers, shareholders and communities—in ways we never imagined. We’ve learned to adapt and adjust the way business is done in countless respects but, rest assured, our commitment to service excellence has never faltered. The Busey team thanks you for your patience and feedback as we continue to improve your experience with additional enhancements.

Busey is proud to serve our communities throughout Illinois, Missouri, Florida and Indiana. We thank you for your continued partnership and for allowing us the opportunity to serve your financial needs for 150 years and counting.