AT BUSEY, IT'S NOT JUST ABOUT DOING BUSINESS.

But doing good...

Busey Promise

Supporting the arts, advocating for our youth and helping those in need. We’re proud to give back to our communities. Doing the right thing for our customers. And building trusted relationships that span generations. 

That’s been our promise since we opened our doors more than 157 years ago, and it remains our promise today.


To achieve our vision, we consistently fulfill  promises made to Pillars—associates, customers, communities and shareholders. By investing in our associates and empowering them to exceed the needs of our customers, and working together to strengthen our communities, our shareholders are rewarded with a vibrant, thriving company.








Core Values
We are responsible for preserving the Busey legacy—a legacy of associate excellence, customer service, community involvement and expanding shareholder value.
 
While we operate multiple business lines, we serve our customers as One Busey. Since we opened our doors over 157 years ago, our core values have remained, creating a strong foundation and shaping our culture.

  • Knowledgeable—We give customers correct information rather than guesses. We find answers rather than say "I don't know." We understand Busey services and the technical aspects of our jobs.
  • Trustworthy—We handle customer accounts with care and confidentiality. Integrity is our leading guide as we work with customers and their financial affairs. We demonstrate good judgment and common sense when making decisions.
  • Friendly—We remember that every customer is our guest. We greet each customer immediately with a warm and sincere welcome. We use the customer's name, smile, shake hands and introduce ourselves as though the customer were a guest in our home.
  • Responsive—We acknowledge our customer immediately. We put aside what we are working on and give that individual our full attention. We follow up to be sure customers' needs are met within 24 hours.
  • Community-minded—We build strong communities through leadership and volunteerism. We work in the community to ensure stable foundations for our families and our organization.
  • Customer-centric—We operate our company from a customer's point of view. We develop long-term, trusting relationships by continually listening to and solving key customer needs.
At Busey, we’re a community organization, committed to helping customers’ and communities’ dreams come true. Since we first opened our doors in 1868, we have built on a tradition of close relationships and broad financial capabilities. Looking back, we’ve come a long way in 157 years, yet the core values—dedicated associates, strong customer partnerships and thriving communities—instilled years ago are still the cornerstones of Busey. Look back at the milestones that shaped who we are today….

Corporate Profile

As of September 30, 2025, First Busey Corporation (Nasdaq: BUSE) was an $18.19 billion financial holding company headquartered in Leawood, Kansas.

Busey Bank, a wholly-owned bank subsidiary of First Busey Corporation headquartered in Champaign, Illinois, had total assets of $18.14 billion as of September 30, 2025. Busey Bank currently has 79 banking centers, with 21 in central Illinois markets, 17 in suburban Chicago markets, 20 in the St. Louis Metropolitan Statistical Area, four in the Dallas-Fort Worth Metropolitan Statistical Area, three in the Kansas City Metropolitan Statistical Area, three in southwest Florida, three in Oklahoma, three in Colorado, two in Arizona, one in Indianapolis, Indiana, one in Wichita, Kansas, and one in Clayton, New Mexico. More information about Busey Bank can be found at busey.com.

Through Busey’s Wealth Management division, the Company provides a full range of asset management, investment, brokerage, fiduciary, philanthropic advisory, tax preparation, and farm management services to individuals, businesses, and foundations. Assets under care totaled $14.96 billion as of September 30, 2025. More information about Busey’s Wealth Management services can be found at busey.com/wealth-management.

Busey Bank’s wholly-owned subsidiary, FirsTech, Inc. (“FirsTech”) specializes in the evolving financial technology needs of small and medium-sized businesses, highly regulated enterprise industries, and financial institutions. FirsTech provides comprehensive and innovative payment technology solutions, including online, mobile, and voice-recognition bill payments; money and data movement; merchant services; direct debit services; lockbox remittance processing for payments made by mail; and walk-in payments at retail agents. Additionally, FirsTech simplifies client workflows through integrations enabling support with billing, reconciliation, bill reminders, and treasury services. More information about FirsTech can be found at firstechpayments.com.

For the fourth consecutive year, Busey was named among Forbes’ 2025’s America’s Best Banks. In 2025, Forbes also recognized Busey as a Best-in-State Bank, based on rankings of customer service, quality of financial advice, fee structures, ease of digital services, accessing help at branch locations and the degree of trust inspired. Busey was also named among the 2024 Best Banks to Work For by American Banker and the 2024 Best Places to Work in Money Management by Pensions and Investments. We are honored to be consistently recognized as an outstanding financial services organization with an engaged culture of integrity and commitment to community development.
Busey knows the importance of a lasting  promise. We are pleased to recognize the scholastic achievements and bright futures of local youth with Busey Bank Bridge Scholarships. Available in each market, these scholarships support the academic endeavors of low-to-moderate income students with a desire to continue their higher education.


Our Vision
Service Excellence in Everything We Do for Our Pillars.

Associates

We live our promise in our communities:
 
Our associates are encouraged and recognized for being actively involved community members who enrich the quality of life for our Pillars and area citizens. Learn how our associates are living the Busey Promise and about the organizations that fuel their passion to serve.

We promise an outstanding customer experience:
 
Our product is service. As the primary driver of service, associates deliver our competitive advantage—the Busey Promise. We exhibit positive attitudes that make Busey a great place to work and conduct financial business. We flourish because our environment supports empowerment, customer-centricity, collaboration, and the convenience to fulfill identified needs. We recruit and retain the best and brightest associates—associates who are positive, determined, thoughtful, resilient and humble. We provide them with the knowledge and resources they need to succeed at Busey, allow them to be responsible and accountable, and reward them accordingly, We promise to:
 
  • Provide access to comprehensive training and development programs that will enhance professional skills and increase job knowledge.
  • Promote goal setting and career development as a shared responsibility between supervisors and associates.
  • Advance our communication methods to support frequent, consistent and understandable information.
  • Provide associates with information technology that empowers decision-making and supports customer-centricity.
  • Offer incentive and bonus performance models that support organizational objectives and customer desires, and reward high performers.
  • Collaborate across the organization to serve the customer as One Busey, regardless of business unit or reporting line.
 

Customer Engagement

At Busey, we’re focused on building a connected and personal relationship with you. As part of the Busey family, you’re encouraged to…
 
Connect with us to stay informed.
Learn more about what’s going on in your community, get quick updates and discover helpful tips through Social Media at Busey.

Share your feedback to inspire change.
Tell us what matters to you. Your needs drive our change, and your voice really does make a difference. We may ask for your candid feedback on your Busey relationship through quarterly customer surveys. By responding, you enable us to improve your overall experience.
 
Discover new opportunities to engage with us.
Volunteer with us. As part of our commitment to the communities we serve, Busey associates are passionate about giving back. Whether you enjoy helping a local food bank or animal shelter, we’re sure to have an opportunity you’ll enjoy. Email us to get involved!
 

Shareholder

Our priorities are balance sheet strength, profitability and growth—in that order.

We believe our long-term value is rooted in a lower-risk financial practice, and we promise our shareholders the highest level of stewardship over their company—stewardship built on the values of:

  • Core Deposit Funding—We strive to fund our assets primarily with core deposits.
  • Risk Mitigation—We strive to mitigate our financial risk through diversification geographically, asset type, customer and industry.
  • Strong Capital Position—We strive to maintain capital in excess of regulatory "well-capitalized" standards. Additionally, we maintain our capital levels sufficient to mitigate calculated risk in our asset portfolio.
  • Diversified Revenue Stream—We strive to deliver value to our shareholders through a diversified revenue stream that supports our strategy, including Busey Wealth Management and FirsTech.
  • Long-Term Returns—Focusing on short-term returns often leads to excess risk in financial position. We strive to deliver long-term returns to our shareholders through focus on the following areas: cost control not associated with growth; revenue growth; growth in profitability, emphasizing return on investment; and stable dividends.
Our primary focus is on the long-term sustainability of Busey, not short-term gains or losses. As we focus on these areas with a long-term view, we enhance shareholder value and provide our shareholders a low-risk investment profile that maximizes long-term returns.






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